C.O.U.N.T. logoBy The ConnectHers + Co.

Privacy Policy

Effective Date: April 13, 2026

The ConnectHERS + Co. ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and services, including the C.O.U.N.T. platform (the "Platform"). The ConnectHERS + Co. is the registered business and data controller; C.O.U.N.T. is our product operated under that business.

1. What We Collect

We may collect the following categories of information that you provide directly to us:

  • Name and contact details (e.g., email address).
  • Business or professional information (e.g., role, organization, bio) used for profiles or matchmaking.
  • Content you submit (e.g., showcase profiles, opportunity listings, messages, media).
  • Any additional information you choose to share when submitting an opportunity or requesting to connect.

We may also collect information automatically when you use the Platform, such as:

  • Usage data (pages viewed, interactions, referring pages, device and browser information).
  • Cookies and similar technologies to remember preferences and improve performance. See “Cookies and Tracking.”

2. How We Use Your Information

  • Provide and operate the Platform, including matchmaking and connection services.
  • Feature you in digital showcases when you opt in or submit relevant information.
  • Send updates, newsletters, and relevant communications (you can unsubscribe at any time).
  • Improve our Platform and services based on aggregated engagement and feedback.
  • Personalize features and recommendations.
  • Prevent fraud, enforce our Terms, and maintain security.
  • Comply with legal obligations and respond to lawful requests.

We do not sell or rent your personal information to third parties.

3. Legal Basis (Canada)

We generally rely on your consent to collect, use, and disclose your personal information for appropriate purposes consistent with your interactions with us. In some cases, we may also process information for contractual necessity (to deliver requested services), legitimate interests (e.g., security, service improvement), or as required by law. You may withdraw consent at any time; this may affect your ability to use certain features.

4. Third‑Party Services and Disclosure

We use third‑party service providers ("processors") to help deliver the Platform (e.g., email delivery, analytics, payment processing). When we share data with processors, they access it only to perform services on our behalf and are bound by appropriate safeguards. Examples include:

  • Email and marketing tools (e.g., newsletter platforms).
  • Payment processing (e.g., Stripe) for subscriptions and paid features.
  • Analytics and performance tools to understand usage and improve the Platform.

We may also disclose information: (i) to comply with law, regulation, or legal process; (ii) to protect users, our rights, or the Platform; or (iii) in connection with a reorganization, merger, or transfer of assets.

5. Cookies and Tracking

We use cookies and similar technologies to operate the Platform, remember preferences, and improve performance. You can adjust your browser settings to refuse some or all cookies; doing so may impact Platform functionality.

6. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of data and our legal or operational requirements.

7. Security

We implement reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure; you share information at your own risk.

8. International Transfers

Your information may be processed or stored outside your province or outside Canada (e.g., in the United States), where privacy laws may differ. We take measures to protect your information in accordance with this Policy.

9. Your Rights

  • Access: Request access to the personal information we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete information.
  • Deletion: Request deletion, subject to legal or operational requirements.
  • Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
  • Complaints: You may contact us or file a complaint with the Office of the Privacy Commissioner of Canada.

To exercise your rights, contact us at count@theconnecthers.ca.

10. Minors

Our services are not directed to children under 18. We do not knowingly collect personal information from minors. If we learn that we have collected personal information from a child, we will delete it promptly.

11. Communications Preferences

You can unsubscribe from marketing emails at any time using the link in our emails or by contacting us at count@theconnecthers.ca.

12. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will be posted here with the effective date. Your continued use of the Platform after changes take effect signifies your acceptance.

13. Contact Us and Privacy Officer

If you have questions about this Policy or how we handle your information, or to exercise your privacy rights, please contact our Privacy Officers:

  • Privacy Officers: Melissa Maltais and Melanie Bucar, Co‑Founders of The ConnectHERS + Co.
  • Email: count@theconnecthers.ca
  • Mailing address: 1800 corbeil road, corbeil ontario P0H1K0

You may also contact the Office of the Privacy Commissioner of Canada (OPC): https://www.priv.gc.ca/en/contact-the-opc/

14. Breach Reporting (PIPEDA)

We assess any privacy breach to determine whether it creates a real risk of significant harm. Where required, we will notify affected individuals and the Office of the Privacy Commissioner of Canada, and we will retain a record of all breaches for at least 24 months.

15. CASL Compliance (Commercial Electronic Messages)

We send Commercial Electronic Messages (CEMs) in compliance with Canada’s Anti‑Spam Legislation (CASL). We obtain express or implied consent as permitted by law, include our contact information and an unsubscribe link in every CEM, and honor unsubscribe requests without delay. Unsubscribing from marketing does not affect transactional or service emails.

16. Automated Decision‑Making and Profiling

The Platform may use automated scoring or matching based on your profile fields, preferences, and tags to recommend opportunities. These automated processes support recommendations only and do not produce legal or similarly significant effects. You may contact us to ask questions, express concerns, or request a review of recommendations.

17. Cross‑Border Processing and Service Providers

We use third‑party service providers to operate the Platform, which may process or store personal information outside Ontario and Canada (for example, in the United States). Categories include hosting and infrastructure, email delivery, analytics, and payment processing (e.g., Stripe). We use contractual and technical safeguards to protect your information consistent with this Policy.

18. Access and Correction Requests

You may request access to or correction of your personal information. We may take reasonable steps to verify your identity and generally aim to respond within 30 days, subject to permitted extensions. If you are unsatisfied with our response, you may contact the OPC.

19. Payment Security

Payments are processed by Stripe. We do not store full payment card numbers on our systems. Stripe is independently responsible for its PCI‑DSS compliant processing.

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